*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--navy: #1B3A6B;--navy-light: #2E5293;--navy-dim: rgba(27, 58, 107, .08);--text: #1A1A2E;--text-muted: #6B7A99;--border: #E2E8F0;--bg: #F4F6F9;--card: #FFFFFF;--danger: #D63B3B;--danger-dim: #FEE2E2;--success: #059669;--success-dim:#D1FAE5;--warning: #D97706;--warning-dim:#FEF3C7;--radius: 12px;--safe-bottom: env(safe-area-inset-bottom, 0px);--safe-top: env(safe-area-inset-top, 0px)}html,body{height:100%}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;overscroll-behavior:none}#root{height:100%}.app-shell{display:flex;flex-direction:column;height:100%;max-width:480px;margin:0 auto;position:relative}.app-header{background:var(--navy);color:#fff;padding:calc(12px + var(--safe-top)) 16px 12px;flex-shrink:0;display:flex;align-items:center;justify-content:space-between;gap:12px}.app-header-title{font-size:16px;font-weight:700;letter-spacing:.02em}.app-header-sub{font-size:11px;opacity:.7;margin-top:1px}.app-content{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;padding:16px;padding-bottom:calc(72px + var(--safe-bottom) + 16px)}.bottom-nav{position:fixed;bottom:0;left:50%;transform:translate(-50%);width:100%;max-width:480px;background:var(--card);border-top:1px solid var(--border);display:flex;padding-bottom:var(--safe-bottom);z-index:100}.bottom-nav-item{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:10px 4px;gap:3px;border:none;background:none;cursor:pointer;color:var(--text-muted);font-size:10px;font-weight:500;text-decoration:none;-webkit-tap-highlight-color:transparent;transition:color 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0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-addr{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:48px;padding:0 20px;border-radius:10px;font-size:15px;font-weight:600;border:none;cursor:pointer;-webkit-tap-highlight-color:transparent;transition:opacity .15s,transform .1s;width:100%}.btn:active{transform:scale(.97);opacity:.9}.btn:disabled{opacity:.45;pointer-events:none}.btn-primary{background:var(--navy);color:#fff}.btn-success{background:var(--success);color:#fff}.btn-danger{background:var(--danger);color:#fff}.btn-ghost{background:var(--navy-dim);color:var(--navy)}.btn-outline{background:transparent;color:var(--navy);border:2px solid var(--navy)}.btn-sm{min-height:36px;font-size:13px;padding:0 14px}.form-group{margin-bottom:16px}.form-label{font-size:12px;font-weight:600;color:var(--text-muted);display:block;margin-bottom:6px;text-transform:uppercase;letter-spacing:.04em}.form-control{width:100%;min-height:48px;padding:12px 14px;border:1.5px solid var(--border);border-radius:10px;font-size:15px;font-family:inherit;color:var(--text);background:var(--card);outline:none;-webkit-appearance:none}.form-control:focus{border-color:var(--navy)}textarea.form-control{min-height:80px;resize:vertical}.form-select{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%236B7A99' d='M6 8L0 0h12z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 14px center;padding-right:36px}.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:700}.sla-bar-wrap{height:4px;background:var(--border);border-radius:2px;overflow:hidden;margin-top:6px}.sla-bar{height:100%;border-radius:2px;transition:width .3s}.stats-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:12px}.stat-cell{background:var(--card);border-radius:10px;padding:14px 10px;text-align:center;box-shadow:0 1px 3px #0000000f}.stat-num{font-size:28px;font-weight:800;line-height:1;font-variant-numeric:tabular-nums}.stat-lbl{font-size:11px;color:var(--text-muted);margin-top:4px}.section-title{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);margin:20px 0 10px}.spinner{width:32px;height:32px;border:3px solid var(--border);border-top-color:var(--navy);border-radius:50%;animation:spin .7s linear infinite;margin:40px auto}@keyframes spin{to{transform:rotate(360deg)}}.empty{text-align:center;padding:48px 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rgba(255,255,255,.05);color:#e2e8f0}.chat-conv-item.unread{background:#2e7abf1f}.conv-icon{font-size:22px;flex-shrink:0}.conv-info{flex:1;min-width:0}.conv-nom{font-weight:600;font-size:14px;display:block}.conv-last{font-size:12px;color:#94a3b8;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}.conv-badge{background:#c0392b;color:#fff;border-radius:10px;padding:2px 7px;font-size:12px;font-weight:700;flex-shrink:0}.chat-conv-header{display:flex;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid rgba(255,255,255,.1);color:#fff;font-weight:600;font-size:14px;flex-shrink:0}.chat-conv-header button{background:none;border:none;color:#94a3b8;font-size:20px;cursor:pointer;padding:2px 6px;border-radius:4px}.chat-conv-header button:hover{color:#fff}.chat-messages-view{display:flex;flex-direction:column}.chat-messages-list{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:10px}.chat-msg{display:flex;flex-direction:column;max-width:85%}.chat-msg.sent{align-self:flex-end;align-items:flex-end}.chat-msg.received{align-self:flex-start}.msg-sender{font-size:11px;color:#94a3b8;margin-bottom:3px}.msg-bubble{padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.5;word-break:break-word}.sent .msg-bubble{background:#2e7abf;color:#fff;border-bottom-right-radius:3px}.received .msg-bubble{background:#2a3a5c;color:#e2e8f0;border-bottom-left-radius:3px}.msg-time{font-size:11px;color:#64748b;margin-top:3px}.chat-input{display:flex;gap:10px;padding:12px 16px;border-top:1px solid rgba(255,255,255,.1);flex-shrink:0}.chat-input input{flex:1;background:#2a3a5c;border:1px solid #3a4f7a;border-radius:10px;padding:10px 14px;color:#fff;font-size:14px;outline:none}.chat-input 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